At Fancy Clarity, we are committed to providing you with the finest quality jewelry, crafted to accompany you through life’s most cherished moments. To ensure your confidence, we offer a 30-day exchange and return policy.
Within 30 days of delivery, you are welcome to exchange your jewelry for another style or size. Full refunds are only available for verified quality issues, as we value the craftsmanship and dedication that goes into every piece.
Before purchasing a ring, please carefully review all specifications (size, metal, stone, engraving, and delivery timeline). Our customer care team is available to answer any questions and clarify details prior to ordering, so you can feel confident that your selection is the perfect fit.
Exchange and Returns
We want you to love every piece of jewelry you buy from Fancy Clarity. If you discover a quality issue with the piece you’ve purchased, you may request a return and get a full refund within 30 days of delivery. Exchanges are also available within this period should you wish to select a different size or style.
- All returned items must be in unworn condition with all original documentation (including packaging) for refund or exchange.
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For Exchanges:
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Contact our customer service team at service@fancyclarity.com with your order number to initiate the exchange process.
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The return shipping address will be provided via email. Please ensure you share the tracking number with us once your item has been shipped.
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Once we receive the item, we will promptly send you the new item of your choice.
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For Returns:
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Email our customer service team at service@fancyclarity.com with your order number to begin the return process.
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The return shipping address will be provided via email. Please ensure you share the tracking number with us once your item has been shipped.
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After we receive the returned item, we will process your refund. Please note that refunds typically take 7 business days to be processed.
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Fees for Exchanges and Returns:
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If you wish to exchange an item, please ensure that the original string tag remains attached. Items showing signs of wear or returned without the tag will incur a 15% restocking fee, and customers are responsible for both return and reshipping costs.
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Engraved rings will incur a fee of 40 AUD to cover engraving removal and re-engraving.
- For returns not related to quality issues, a 30% restocking fee will apply. This fee covers CAD design, material usage, and labor costs. Shipping, duties, and tariff charges will also be borne by the customer.
Non-Returnable Items:
Please note that the following items are not eligible for returns or exchanges:
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Items that have already been exchanged.
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Custom-made jewelry or items specifically designed to customer specifications.
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Rings that have been modified or resized according to the customer’s request.
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Cases where the customer provided an incorrect finger size.
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Items with evidence of misuse, neglect, or intentional alteration by the customer.
- Comparison purchases (buying multiple items with the intention of keeping one and returning others) may not qualify for our standard return policy.
Cancellation Policy:
Cancellation Fee
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If you wish to cancel your order within 24 hours of purchase, a 10% cancellation fee will be applied to your refund.
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If you cancel your order after 24 hours, a cancellation fee will be applied based on the material of the item:
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15% cancellation fee for silver jewelry
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25% cancellation fee for gold and platinum jewelry (including 9K, 10K, 14K, 18K, etc.)
These fees include CAD design charges, material usage, and production preparation costs.
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Custom Orders: Once the CAD design is approved, cancellations are not allowed. A 25% fee will be charged if you cancel the order before CAD approval.
Resizing Policy:
If your ring does not fit as expected, we offer a complimentary resize within 30 Days of receiving your ring, for up to 2 sizes up or down. For reference, two sizes typically refer to a range such as from J (US 4.75) to K (US 5.25). After this period, resizing will incur a fee starting at $50 AUD.
Please note:
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Rings can only be resized within two sizes. Any request beyond this range will require a complete remake of the ring.
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Some styles require customer service approval to determine whether resizing is possible on the original ring. If resizing is not feasible, we may need to:
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Disassemble the current ring
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Add extra gold or silver
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Remake the ring in the correct size
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Apply a handcrafting fee and material price adjustment based on the design and size change
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Customers are responsible for all shipping costs related to resizing.
If you’re unsure whether your ring qualifies for resizing or a remake is required, please contact our customer service team for assistance.
Lifetime Warranty:
At Fancy Clarity, we stand behind the craftsmanship of our jewelry. We offer a lifetime warranty on our engagement rings, ceremonial rings, and fine jewelry. This covers issues related to craftsmanship, such as faulty settings or flawed metal finishes.
What’s Covered:
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Craftsmanship issues, including unstable settings or metal finishes.
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Optical properties of Moissanite gemstones and lab-grown diamonds.
What’s Not Covered:
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Normal wear and tear, including scratches or dents.
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Damage due to improper care, such as cracked stones or misshapen settings.
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Loss of stones or damage is not immediately addressed after noticing the issue.
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Loss or theft of the jewelry.
Repairs conducted by unauthorized third-party jewelers will void the warranty.
Shipping Information:
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Free Shipping: We offer complimentary express shipping for all domestic and international orders.
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Domestic Orders: Delivery typically takes 2-5 business days after dispatch.
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International Orders: Delivery typically takes 5-7 business days.
Import Duties and Taxes: For international shipments, you may be required to pay import duties and taxes when the package arrives at your destination. These fees are the responsibility of the customer.
Engraving Services:
We offer complimentary engraving for all engagement and ceremonial rings during the crafting phase. If you wish to add engraving after your ring is completed, a fee starting at $20 will apply, depending on the number of characters.
If you need to modify the engraving after it’s done, a $100 fee will be charged.
At Fancy Clarity, we are committed to delivering exceptional jewelry and ensuring that you have an outstanding shopping experience. If you have any questions or need assistance with your order, don’t hesitate to contact our customer service team at service@fancyclarity.com. Your satisfaction is our priority, and we look forward to assisting you with the utmost care and attention to detail.