FAQ

At Fancy Clarity, we specialize in a wide range of fine jewelry, including engagement rings, wedding bands, pendants, earrings, and custom-designed pieces. We offer both ready-to-wear collections and bespoke designs tailored to your preferences.

Yes! We offer a custom design service that allows you to create a one-of-a-kind piece. Whether you're looking for a unique engagement ring, a special anniversary gift, or any other custom piece, our team is here to guide you through the design process.

Yes. Most Fancy Clarity jewellery is made to order and individually crafted based on your selected size, metal, stone and design options. As each piece is made specifically for you, production time applies before shipping.

Once your CAD has been approved, production will begin based on the confirmed design. Changes requested after approval may not be possible and may incur additional fees or require the piece to be remade.

CAD drawings and product images are provided as visual references. Minor differences in proportions, stone appearance, colour and finishing may occur due to ring size, stone size, gemstone characteristics, lighting and the handcrafted nature of each piece.

All options are made with 925 sterling silver as the base metal.

• Silver: Natural 925 sterling silver finish.
• Yellow Gold Plated: 925 sterling silver with a yellow gold-plated finish.
• Rose Gold Plated: 925 sterling silver with a rose gold-plated finish.

Please note that gold plating is not permanent and may gradually fade with regular wear, exposure to water, sweat, perfumes, or chemicals. This is considered normal wear and tear rather than a manufacturing defect.

Sterling silver may also naturally tarnish over time and can usually be restored with proper cleaning and care.

Sterling silver is naturally softer than gold or platinum, so fine scratches, surface marks, or slight deformation may occur with everyday wear, especially from friction, pressure, or impact.

For stone-set jewellery, deformation may affect the setting and cause the prongs to loosen, increasing the risk of stones becoming loose or falling out.

These are normal characteristics of sterling silver and are generally considered normal wear and tear rather than manufacturing defects. We recommend avoiding heavy pressure, impact, and contact with hard surfaces, and checking the setting regularly.

We use only high-quality gemstones in our jewelry, including Moissanite, lab-grown diamonds, and other ethically sourced stones. All gemstones are carefully selected for their brilliance and quality, ensuring that each piece is of the highest standard.

Not all coloured gemstones come with a certificate. Some of our gemstones are individually cut from rough material and therefore do not automatically include third-party certification.

If you require a certificate, we can arrange certification through an independent gemological laboratory for an additional fee. Please contact us before placing your order, as additional processing time may apply.

Yes, our Moissanite stones are carefully selected for their optical properties, and we offer IGI-certified lab-grown diamonds and GRA for Moissanite. Both are inspected to ensure they meet the highest standards of quality.

Our 9K, 14K and 18K gold jewellery is solid gold, not gold plated. For silver jewellery, Yellow Gold and Rose Gold options refer to 925 sterling silver with a gold-plated finish.

White gold and platinum are both popular choices for fine jewellery. Platinum is naturally white, denser and heavier, while white gold is a gold alloy commonly finished with rhodium plating to achieve its bright white appearance. Rhodium plating may require refreshing over time.

Gemstone colours may appear slightly different depending on lighting, photography and screen settings. Natural gemstones may also have individual variations in colour and inclusions, so each stone can be slightly unique.