At Fancy Clarity, we strive to ensure a seamless and worry-free experience for you, so you can focus on enjoying the special moments with your new jewelry. Here’s what you can expect after placing your order with us:
1. Order Confirmation
Once your order is successfully placed, you will receive an automated email confirming your purchase, including your order number. You can use this order number to track the status of your order at any time. Please note, the confirmation email might take a few minutes to reach your inbox. If it doesn't appear in your inbox, kindly check your spam folder. If you still don’t see the confirmation email, please reach out to us at service@fancyclarity.com.
2. Design Approval (CAD)
After receiving your order, our design team will begin preparing the CAD (Computer-Aided Design) of your jewelry. You will receive the CAD design within 48 hours of placing your order. This gives you the opportunity to review and approve the design. If you have any changes, they can be made before you approve the CAD. Once the design is approved, no further changes can be made. If we do not receive your approval within 48 hours after sending the CAD, we will proceed with the original design and begin production.
3. Crafting Your Jewelry
After CAD approval, our skilled artisans will begin crafting your jewelry. The crafting process typically takes 3-15 days, depending on the complexity of the product. In the event of an increase in order volume or other circumstances that may cause a delay, we will notify you in advance to ensure you're kept updated.
4. Quality Inspection
Once your jewelry is crafted, it undergoes a rigorous quality inspection to ensure it meets our high standards. Only after passing this inspection will your order be ready for packaging.
5. Packaging
We understand how exciting it is to receive your new jewelry. After passing quality inspection, your custom piece will be carefully packaged in a stylish Fancy Clarity Box. If you're planning a surprise, please let us know in advance by reaching out to service@fancyclarity.com, and we will make sure your packaging is discreet and perfectly prepared for the occasion.
6. Shipment
Once your jewelry is packaged, it will be ready for dispatch by our trusted delivery partner. You will receive an email with your tracking code once your package is on its way. For domestic orders, delivery usually takes 2-3 business days after shipment. You can also check our Fast & Free Shipping Policy for more details on delivery times.
Need Photos or Videos?
If you would like to receive photos or videos of your jewelry before it ships, please contact us in advance. We’re happy to provide you with videos or images of your item before it’s sent out, so you can see the final product.
At Fancy Clarity, we are committed to providing you with a smooth, transparent, and delightful experience from purchase to delivery. If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help!