Fancy Clarity Shipping & Production Policy
At Fancy Clarity, we take pride in offering high-quality, handmade jewelry that is crafted with care and precision. Please review the details of our shipping and production timelines to ensure a smooth and seamless experience from the moment you place your order to when it arrives at your doorstep.
Production Time
All Fancy Clarity jewellery is individually crafted on a made-to-order basis. Our standard production timeline is typically 15–20 business days, depending on the design, materials, and complexity of the piece.
Production timelines are estimates only and may be extended during public holidays, peak order periods, periods of limited production capacity or staffing availability, or due to material availability, design requirements, and other production-related circumstances.
As production timelines may vary from time to time, the estimated production time displayed on the relevant product page and under the Shipping Method at checkout at the time the order is placed will apply to your order.
For custom orders, additional time may be required depending on design requirements, material or gemstone availability, CAD revisions, and other customisation requirements. Where applicable, customers will be advised of any significant changes affecting the expected production timeline.
Priority Crafting (Expedited Production)
For eligible orders placed with Priority Crafting, our Hong Kong branch handles production. The Priority Crafting production timeline is typically 7–10 business days.
Priority Crafting timelines are also estimates only and may be extended during public holidays, peak order periods, periods of limited production capacity or staffing availability, material shortages, or other circumstances affecting production.
The estimated Priority Crafting production time displayed on the relevant product page and/or under the Shipping Method at checkout at the time the order is placed will apply to your order.
Please note:
• Priority Crafting applies to production only
• Certain styles, including bracelets and Gold Vermeil products, are not eligible for expedited production
• Priority Crafting does not guarantee a specific completion or dispatch date
• Expedited production does not guarantee expedited shipping, a specific courier service, or courier transit times
Shipping Times
All shipping timeframes provided are indicative estimates only, based on standard courier transit times. Actual delivery times are determined solely by the courier and may vary due to factors beyond our control, including customs clearance, weather conditions, remote delivery locations, or peak shipping periods.
Domestic Orders (Australia)
Once production is completed, domestic orders are shipped via Australia Post. Estimated delivery is typically 2–5 business days after dispatch, subject to courier performance.
International Orders
For international shipments, the most suitable courier service will be selected based on the destination country and applicable logistics policies. Delivery times vary by country, courier, and customs processing requirements.
Shipping Delays
Shipping delays caused by factors beyond Fancy Clarity’s reasonable control, including but not limited to courier performance, customs clearance, weather conditions, remote delivery locations, or peak shipping periods, do not constitute grounds for refunds, returns, order cancellations, or chargebacks.
Expedited Orders (Priority Crafting) & Courier Services
Expedited Production Fee (Priority Crafting)
Orders placed with Priority Crafting are subject to an expedited production fee, which applies exclusively to priority manufacturing and processing.
Expedited orders are prioritized in production to ensure faster crafting and earlier dispatch compared to standard orders.
The expedited production fee covers priority manufacturing and processing only and does not include or guarantee expedited courier or express shipping services. As this service begins immediately after order confirmation and production scheduling, the expedited production fee is non-refundable. If a refund is approved, this fee will be deducted from the refund amount.
Courier Services & Delivery Responsibility
Domestic Deliveries (Australia)
For orders delivered within Australia, Australia Post is our default shipping provider. Customers are not able to select alternative courier services at checkout.
If you require faster production, we recommend selecting our Priority Crafting option for priority manufacturing and processing. Where the destination postcode is not classified as a remote area, we will prioritise express courier services such as DHL where available.
For remote or restricted delivery locations, orders will continue to be shipped via Australia Post due to courier availability, coverage limitations, and local delivery restrictions.
International Deliveries
For international orders, the most suitable carrier will be selected based on the destination country, customs requirements, courier availability, and local logistics conditions. Any customs duties, import taxes, or related charges imposed by the destination country are the responsibility of the recipient.
Due to operational, customs, and carrier restrictions, express courier services including but not limited to DHL and FedEx may be temporarily unavailable for certain destinations or orders.
Shipping Priority & Production Timeline
The courier selected for shipment does not affect production priority or processing times. Expedited production services relate only to the crafting timeline and do not guarantee a specific courier service or delivery date.
Delivery Responsibility
Once your order has been dispatched from our warehouse, the shipment becomes subject to the carrier’s delivery process. Fancy Clarity will provide reasonable assistance in investigating any transit issues and communicating with the courier where required.
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
By placing an order, customers agree to accept delivery of the package. Orders that are refused, returned, or marked as unclaimed due to an incorrect address, unsuccessful delivery attempts, or the customer’s inability or unwillingness to receive the package are not eligible for a refund.
Any additional shipping, handling, customs, or reshipment costs resulting from these circumstances will be the customer’s responsibility.
Non-Expedited Orders
For non-expedited (standard) orders, Fancy Clarity will select the most suitable logistics service based on the delivery location to facilitate shipment following completion of standard production timelines.
Free Shipping Policy
• Complimentary standard shipping is provided for non-expedited orders within Australia
• Priority Crafting orders incur an additional production fee as outlined during checkout.
• International shipping fees are calculated at checkout and are non-refundable once the order has been dispatched.
If a refund is approved, any applicable Priority Crafting fees and International Shipping fees will be deducted from the refund amount.
Address Changes
Requests to update shipping details must be submitted to service@fancyclarity.com within 72 hours of placing your order. While we will make every effort to accommodate address changes, updates requested after this timeframe cannot be guaranteed, particularly once production or fulfilment has commenced. Fancy Clarity is not responsible for any delays, delivery issues, or additional costs resulting from incorrect shipping information provided after this period.
Lost or Damaged Packages
In the event a package is lost or damaged in transit, customers must notify service@fancyclarity.com promptly.
For any damage incurred during shipping, customers must provide clear photographic or video evidence within 48 hours of receipt. Claims submitted after this 48-hour period will not be accepted. Fancy Clarity will liaise with the courier to investigate the matter and, subject to the outcome of the courier’s claims process, arrange a replacement or issue a refund where applicable.
Shipping Protection (XCotton)
Fancy Clarity offers Shipping Protection provided by XCotton (“Shipping Protection”) as an optional service for eligible orders. Customers may choose to checkout with Shipping Protection for the applicable fee. From time to time, Shipping Protection may also be provided complimentary by Fancy Clarity as part of a promotion or special offer.
Where Shipping Protection is purchased, the applicable fee and availability will be displayed at checkout before the order is placed. Where it is provided complimentary, no additional Shipping Protection fee will be charged.
Shipping Protection coverage begins once the order is marked as dispatched and remains subject to XCotton’s applicable coverage terms, eligibility requirements, exclusions, coverage limits, and claims procedures.
Shipping Protection only covers the amount actually paid under the order in which the protection was purchased or provided. For any subsequent after-sales order, including resizing, repair, modification, or other services, coverage applies only to the amount paid under that after-sales order and does not cover or reinstate the original purchase value of jewellery from a previous order.
Customers who wish to protect the full value of their jewellery during return, resizing, repair, or other after-sales shipping are responsible for arranging appropriate shipping insurance independently.
For paid Shipping Protection, the Shipping Protection fee is non-refundable once coverage has commenced, as the protection service is separate from the purchase of the physical product or after-sales service. Where Shipping Protection has been provided complimentary, no monetary value, refund, credit, or cash equivalent will be provided.
Any claim relating to loss, damage, or other eligible transit issues will be handled in accordance with XCotton’s applicable claims process, coverage terms, eligibility requirements, exclusions, and coverage limits.
Uniform Quality Standards
Regardless of the production location, all of our jewelry—whether crafted in Australia, Hong Kong, or elsewhere—meets the same high-quality standards. We ensure that each piece, regardless of its origin, is crafted with care, precision, and attention to detail.
Customer Satisfaction
We are committed to providing exceptional service and ensuring you receive your beautiful, handcrafted jewelry on time. If you have any questions or concerns regarding your order or shipping, feel free to contact our customer service team at service@fancyclarity.com.
Thank you for choosing Fancy Clarity. We look forward to delivering jewelry that you will treasure for a lifetime.